Healthy Harness Frequently Asked Questions
Orders and Shipping | Healthy Harness
Answers about our no pull dog harnesses, leashes, fitness trackers, ordering, shipping, returns, and support.
Order and Product
Why do you offer harnesses, leashes, and fitness trackers instead of traditional collars?
Research shows collars can cause neck strain and other issues. We focus on health first gear. Learn more in our Healthy Harness Library.
How do I choose the right size for my dog?
Measure girth just behind the front legs. If between sizes, choose the smaller size for a snug fit. See our Size Chart for steps.
What is your product warranty?
We provide a one year warranty from the date of purchase for defects in materials or workmanship. Contact our support team with your order details and we will repair or replace the item. Normal wear and tear and damage from chewing are not covered.
What if I received a damaged or defective item?
We will make it right. Contact Customer Service to arrange a return or replacement.
How do I track my order?
We email a tracking number when your order ships. You can also check from your account page. For help, use our chat or email support@healthyharness.store.
Shipping and Delivery
Where do you ship?
We ship to the USA and Canada. International shipping is coming soon.
How long will delivery take?
Standard delivery normally takes 5 to 8 days, including order processing.
| Shipping Method | Estimated Delivery | Rate |
|---|---|---|
| Standard | 5 to 8 days, including order processing | $8.95 |
Do you offer free shipping?
Yes. We offer free shipping on orders over $50. For orders under $50, Standard shipping is $8.95.
My order has not arrived. What should I do?
Check your tracking link first. If it looks stuck or late, email us at support@healthyharness.store and we will help.
Returns and Exchanges
What is your return policy?
Returns are accepted within 30 days for unused items in original packaging with proof of purchase.
Can I exchange an item?
Yes. We can exchange sizes or colors. Contact us for help with an exchange.
Do you refund sale items?
Sale items are non refundable unless defective.
Payment and Security
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, Venmo, Apple Pay, and Google Pay.
Is my information secure?
Yes. We use SSL encryption, fraud protection, and PCI DSS compliant processing to keep your data safe.
More
Can I leave a product review?
Yes. After purchase, you can review the product on its product page.
Do you offer wholesale or bulk orders?
Yes. For wholesale or bulk pricing, contact us.
I entered the wrong shipping address. What now?
Email us right away. If the order has not shipped, we can usually update the address.
Contact Us
Mon to Fri, 9 am to 5 pm EST
Email:
support@healthyharness.store
Phone:
855-466-8887
