Healthy Harness Frequently Asked Questions


Healthy Harness FAQs

Orders and Shipping – Healthy Harness

Answers about our no pull dog harnesses, leashes, fitness trackers, ordering, shipping, returns, and support.

Order and Product

Research shows collars can cause neck strain and other issues. We focus on health first gear. Learn more in our Healthy Harness Library.

Measure girth just behind the front legs. If between sizes, choose the smaller size for a snug fit. See our Size Chart for steps.

We provide a one year warranty from the date of purchase for defects in materials or workmanship. Contact our support team with your order details and we will repair or replace the item. Normal wear and tear and damage from chewing are not covered.

We will make it right. Contact Customer Service to arrange a return or replacement.

We email a tracking number when your order ships. You can also check from your account page. For help, use our chat or email support@healthyharness.store.

Shipping and Delivery

We ship to the USA and Canada. International shipping is coming soon.

USA orders usually arrive in 2 to 3 business days. Canada orders arrive in 7 to 10 business days. Expedited shipping is available at checkout.

Yes. Orders over $65 ship free with code FREESHIP65.

Check your tracking link first. If it looks stuck or late, email us at support@healthyharness.store and we will help.

Returns and Exchanges

Returns are accepted within 30 days for unused items in original packaging with proof of purchase.

Yes. We can exchange sizes or colors. Contact us for help with an exchange.

Sale items are non refundable unless defective.

Payment and Security

Visa, MasterCard, American Express, Discover, PayPal, Venmo, Apple Pay, and Google Pay.

Yes. We use SSL encryption, fraud protection, and PCI DSS compliant processing to keep your data safe.

More

Yes. After purchase, you can review on the product page.

Yes. For wholesale or bulk pricing, contact us.

Email us right away. If the order has not shipped, we can usually update the address.

Contact Us

Email: support@healthyharness.store
Phone: 201-345-3788 • Mon to Fri 9 am to 5 pm EST

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